Help Center

Finding Your Photos

1. Click "Find My Photos" in the navigation menu or visit /verify.
2. Enter the email address or phone number your photographer has on file for you.
3. Check your inbox or messages for a one-time verification code and enter it on screen.
4. You will see all studios that have photos tagged to your contact. Select a studio to browse events.

Previewing & Purchasing

1. Browse your galleries — photos are shown with a watermark until purchased.
2. Tap a photo to see a larger preview. Use the "Add to cart" button to select photos you want.
3. Open your cart (top-right icon) to review selections and see the total.
4. Proceed to checkout. Payment is handled securely via Stripe.
5. After payment, your photos are immediately available for download without watermarks.

Downloading Purchased Photos

1. Purchased photos show a "Download" button in your gallery.
2. Tap "Download" to receive a time-limited link for the full-resolution file.
3. Downloads are available for 24 hours after each request. You can request a new link anytime.

Studio Setup (For Photographers)

1. Click "Studio Login" in the navigation menu, then select "Create new studio" if you don't have an account.
2. Sign up at /admin/signup with your studio name, email, and password.
3. Complete onboarding — set your region, upload a logo, and connect your Stripe account.
4. Upload photos via the admin panel. The system automatically generates watermarked previews.
5. Tag photos to customers using their email or phone so they can find their gallery.

Managing Photos (Admin)

1. Navigate to Photos in the admin sidebar.
2. Upload new photos — they enter a processing pipeline (validate → thumbnail → watermark → ready).
3. Organize photos into events/albums for easy customer navigation.
4. In album settings, choose a pricing mode: Free, Per photo, or Bundle (a discount ladder — e.g. "3 photos for $30").
5. On Free albums, you can optionally enable donations with a suggested amount, so customers can still support you.

Bundle Pricing Across Events (Admin)

1. Go to Bundle Groups in the admin sidebar to create a group.
2. Give the group a name and select two or more events to include.
3. Set a discount ladder (e.g. "5 photos for $50") that applies across the combined photo count from every event in the group.
4. While a group is active, it replaces each member event's own pricing for cart and checkout purposes — an event can belong to at most one active group at a time.
5. Archive a bundle group at any time to stop new pricing changes while keeping its history; unarchive to resume, or delete it once it's no longer needed.

Orders & Payments (Admin)

1. View all orders from the Orders page in the admin panel.
2. Orders show status (pending, paid, failed) and line items.
3. Revenue is deposited directly to your connected Stripe account.
4. Use the Dashboard for an overview of revenue, photo counts, and pending orders.

Team Management (Admin)

1. Go to the Users page to invite team members.
2. Assign roles: Owner (full access) or Content Manager (photo/event management only).
3. Team members sign in at /admin/login with their own credentials.

Billing & Storage Plans (Admin)

1. Every studio starts on a 15-day free trial — no card required to get started.
2. Plans are storage-based, not per-photo or per-seat: Small (5 GB), Medium (30 GB), Large (200 GB), X-Large (1 TB), or a custom Huge plan for high-volume studios.
3. View your current plan and storage usage from the Settings page in the admin panel.
4. Upgrade or downgrade your plan anytime from Settings — this is a separate subscription from your patrons' photo purchases, which are paid out to your connected Stripe account directly.

Frequently Asked Questions

Do I need to create an account to view my photos?

No. You verify with your email or phone — no password or sign-up needed. Just click "Find My Photos" in the navigation menu.

How long are download links valid?

Each download link is valid for 24 hours. You can generate a new one anytime from your gallery.

Can I access photos from multiple studios?

Yes. After verification, you will see all studios that have tagged photos to your contact.

What payment methods are accepted?

We use Stripe, which supports credit/debit cards, Apple Pay, and Google Pay depending on your region.

What does "bundle pricing" mean when I see savings in my cart?

Your photographer has set up discount tiers — e.g. "3 photos for $30" — so buying more photos lowers your per-photo price. Some studios also bundle pricing across multiple events, so photos from any event in that bundle count toward the same discount.

Can I pay more than the suggested price for free photos?

If a studio has enabled donations on a free album, you'll see an optional "pay what you want" prompt with a suggested amount at checkout — it's entirely optional.

I didn't receive my verification code.

Check your spam folder. If it still hasn't arrived after a few minutes, try requesting a new code.

How do I contact my photographer?

Snaps Roster connects you to your photographer's gallery. For support questions, use the Contact page accessible from the site footer.

Where can I learn more about studio features?

Click "For Photographers" in the navigation menu to see how Snaps Roster helps photography businesses manage storage, sales, and operations.